Refund Policy

Last updated 26 August 2026.

Cancel whenever you like

A Perch subscription can be cancelled at any time, in one step, with no notice period and nothing to explain. You keep the paid features until the end of the period you have already paid for, and are not charged again.

Looking for a flat has an ending. Most people need Perch for a few weeks or a few months and then stop, and the subscription is priced and built for that — leaving should be as easy as arriving.

The first 14 days

If you are a consumer in the EU or the UK, you have 14 days from purchase to change your mind and get your money back, whether or not you used the service. Just ask.

After that

We do not refund part of a period automatically — cancelling stops the next charge rather than reversing the last one. But if something went wrong on our side, if you were charged twice, or if you were charged for a renewal you meant to cancel, write to us and we will refund it. We would rather return five euros than argue about five euros.

How to ask

Email support@perch.rent from the address on the account. Payments are handled by Paddle as merchant of record, so the refund is issued through them and lands back on the card you paid with, usually within a few working days.